Helpdesk & SupportERP Software ![]()
Global ERP System for Helpdesk & Support
In Onfinity, we know how important part of successful business customer service is. The Helpdesk & Support ERP Software Module is dedicated to automate and optimize your customer support functions. Our solution enables a more streamlined, faster, and customer-oriented approach to processing support tickets by providing systems to align your helpdesk team, inventory, and processes with one another.
Helpdesk & Support ERP Software | Manage service tickets, track resolutions and measure performance in one streamlined, integrated platform Onfinity Helpdesk & Support ERP, with everything from dealing with inquiries to fast resolutions, enables your support team to deliver effortless service that improves customer satisfaction and drives customer loyalty.
Key Features of Our Helpdesk & Support ERP Software Module
Ticket Management
Automatically create and assign support tickets, track their progress, and prioritize tickets based on urgency and severity.
Multi-Channel Support
Handle customer queries across various channels—whether email, phone, chat, social media, and more—in a single interface.
Knowledge Base Integration
Ensure customers and representatives have access to self-service knowledge base articles to quickly address common challenges.
Service Level Agreement (SLA) Management
Customizable Workflows
Enable automation of repetitive tasks, allowing customized workflows to enhance your support processes and increase agent productivity.
Performance Analytics & Reporting
Track and analyze KPIs to improve ticket resolution time, agent efficiency, customer satisfaction, etc.
Collaboration Tools
Allow your support team to work across various departments through internal notes, a common ticketing system, etc.
Escalation Management
Create automated escalation rules to keep critical tickets at top of mind and to be addressed timely, decreasing response times.
Integration with Other ERP Modules
Seamless integration with other ERP modules (sales, inventory, CRM), ensuring that your support teams have the entire picture of each customer and product to resolve any issues in the shortest possible time frame.
Benefits of Using Our Helpdesk & Support ERP Software Module
Improved Customer Satisfaction
With ticket management, resolution tracking, and Service Level Agreement (SLA) management, resolve issues more quickly and efficiently and boost customer satisfaction.
Enhanced Support Team Efficiency
Streamlining processes, automation of routine tasks, building efficient workflows, arming support agents with tools that help them in resolving issues quickly and accurately, and providing the best customer experience to customers eventually increases overall team productivity.
Centralized Communication
Bring all customer queries, reviews, and tickets from whichever channel onto a single platform for better visibility and response coordination.
Real-Time Reporting and Analytics
Monitor key metrics in real-time dashboards and reports to help you drive advanced decision making and make sure your support operations are always optimized for performance.
Faster Issue Resolution
The ticketing system allows to track, escalate, as well as prioritize tickets, enabling your support to troubleshoot problems more quickly, so customers have less downtime, unattended needs and frustration.
Proactive Support
You can analyze trends in the data to identify recurring issues, common support requests, and whether there are gaps in the product or service offering—this enables you to proactively improve products or services.
Scalable and Flexible
Our solution scales as you scale, allowing small businesses or large enterprises to provide support as you grow.
How Our Helpdesk & Support Software Works
Initial Setup & Customization
We get your helpdesk working by mapping your company processes and tailoring the software as per your support needs and requirements.
Implementation & Integration
Our experts will enable the helpdesk software to smoothly integrate with your current ERP system.
Ongoing Support & Training
We train your support team and support your team throughout the way to make sure your team can answer any customer inquiry.
Why ChooseOnfinity? ![]()
We at Onfinity understand that calling an efficient & responsive helpdesk is one of the basic elements of great customer service. Our Helpdesk & Support ERP Software Module empowers your team to optimize operations, automate processes, and address customer concerns in a precise and timely manner. We interface your support system with other lines of business processes to help you deliver a seamless customer experience that can improve customer satisfaction and loyalty.
Built to be simple and effective, our solution From automating ticket management to tracking agent performance or simply enhancing customer satisfaction, Onfinity can provide scalable and customizable solution that fits the requirements of your organization!
FAQ - Frequently asked Questions
What is Helpdesk & Support ERP Software by Onfinity?
Its extensive solution enables you to organize customer support operations, manage service tickets, monitor KPIs, & enhance overall customer satisfaction, in one ERP system.
How does the ticket management feature work?
Customer responses create support tickets that automatically route to the appropriate agents. Tickets are monitored from start to finish, so no request goes unaddressed.
Can I handle multiple communication routes?
Yes, you can manage support tickets from multiple communication channels like email, phone, chat, and social media from one software.
How SLA Management Functions?
Does the software have a knowledge base?
Yes, the software includes a knowledge base, allowing customers to find articles, FAQs, and guides for resolving common problems without contacting support.
Can I create some automation on workflows in the system?
Absolutely! You can also automate your repetitive processes with our system like Ticket assignments, Follow-ups and escalations to improve productivity of the support team.
How to measure support team performance?
Our software also comes with a comprehensive performance analytics and reporting system, allowing you to track key metrics such as ticket resolution times, customer satisfaction scores, and agent performance in general.
Are customers able to attach notes on support interactions?
Yes, the software comes with a built-in feedback system that enables customers to rate their support experience, allowing you to spot areas of improvement and gauge customer satisfaction overall.
What do you know about the ticket escalation in the system?
You can configure escalation rules for high-priority tickets, unresolved tickets, unlimited SLA, tickets that was created for far too long without update, etc.
Does the software have other ERP modules that it can integrate with?
Yes, our Helpdesk & Support ERP Software can be integrated with other ERP modules such as CRM, sales, and inventory so that your support team can have full access to customer data and product information and resolve complaints faster.